Refund policy

At Jowsie, we want you to be fully satisfied with your purchase. Please review our return and refund policy below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unwashed, and in original condition
• All original tags, labels, and packaging must be included

We do not charge restocking fees.

Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect
• We recommend using a trackable shipping service, as we are not responsible for lost returns

How to Start a Return

To initiate a return, please contact us at:

Email: support@jowsie.com

Please include:

• Your order number
• The item(s) you wish to return

We will provide you with the return address and instructions.

Exchanges

To exchange an item, please return your original item and place a new order for the desired product.

Refunds

Once we receive and inspect your return:

• Refunds are processed within 10 business days
• Refunds are issued to your original payment method

Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will resolve the issue at no additional cost.

Contact Information

• Shop Name: Jowsie
• Business Address: 1209 Mountain Road Pl NE #7493, Albuquerque, NM 87110, United States
• Email: support@jowsie.com
• Phone: +19179979652

Customer Support Hours:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday – Sunday: Closed