We ship only within United States.

All orders are shipped free throughout United States.

Processing time: 1-3 business days (Mon-Fri).
Shipping time: 5-10 business days (Mon-Fri).
Total delivery time: 6-13 business days (Mon-Fri).

Once your order has shipped, you'll receive an email with a tracking number so you can track your package.

Yes, please contact our customer service team as soon as possible. Address changes can only be made before the order ships.

Please contact us immediately at support@jowsie.com. We will replace the item or offer you a refund.

You may return products within 30 days of receipt, provided the product is unused and in its original packaging.

Once we receive and approve your return, we'll refund your original payment method within 10 business days (Monday-Friday).

Yes, if you would like to exchange an item for a different size or color, please contact us.

All items must be returned unused, undamaged, and in their original packaging. Items with signs of use, damage, or missing parts not attributable to us will not be accepted.

No, we do not charge restocking fees.